In response to customer requests for increased levels of professional support, Particle Measuring Systems announced today that they now offer Software Support contracts for Facility Monitoring customers that have FacilityPro® systems. Effective immediately, customers have access to a variety of support packages to meet their support needs at various price points.
“Service contracts allow us to provide our environmental monitoring customers with the support they need to minimize manufacturing downtime while meeting regulatory contamination monitoring requirements”, said Paul Hartigan, Product Line Manager, Software. He continued, “In an increasingly interconnected world, problems can arise from a variety of areas and affect facility monitoring – our industry experts can provide our customers with the fast and effective support they need either by phone, email, remote connection or enhanced on-site services”.
PMS is offering three different levels of contracts to meet the varying needs of customers, large and small: Standard, Plus, Premium. All provide fast response times with a variety of methods to quickly address environmental monitoring issues.