Get quick answers to common questions by choosing from the products listed and submitting to our FAQ database. After trying our FAQ database, if you don’t find the answer to your question, you will be given instructions on how to contact a support person. 

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Can I add an Active Directory group to logins in SQL server?

How can I obtain an operation manual?

Contact customer service, with the serial number of the unit to obtain a PDF soft copy of the manual or to order the hard copy version.

How do I install DataAnalyst?

I can't get past connecting to the database, what do I do?

SQL is not installed as part of the application installation, it needs to be installed separately.  The SQL installation files as well as a PDF guide will be included with your application installation files.

How do I backup and restore data on SamplerSight or DataAnalyst?

My software says it has ‘No Remaining Activations’, what do I do?

Please e-mail with your original license codes (either type them out or a scan) and let us know why you need to re-activate the software.

What is the latest version and is it compatible with Windows 10? (DataAnalyst)

3.0 SP1; yes it is compatible with Windows 10

What settings do I check if my softare won't start?


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