Position: China Service Manager

Line Manager: China General Manager

Location: Shanghai

General Desciption : China Service Manager is the top leader of PMS China Service Business. This role will take care of lab service business P&L in China.

Key Responsibilities:

Business Management

  • Manage China Service Business P&L  
  • Lead service management team to define China service business strategy and growth initiatives
  • Lead lab & project service sales team to reach annual business target
  • Manage product quality issues locally and coordinate with HQ for solutions
  • Take leadership on coordination with other departments, include but not limited to sales, marketing, customer department and finance team
  • Generate service business operation report

Lab management 

  • Manage 4 labs (Shanghai / Beijing / Shenzhen Chengdu) operation. Establish lab service team metrics to drive operations and business decisions.  
  • Key accounts follow-up to ensure satisfaction.
  • Control of spare part and material quantities hold on stock.
  • Review and develop the lab policy. Offer advice to China Management Team to improve the service quality and efficiency.
  • Ensure the lab is orderly controlled in access, equipment, facility and EHS.
  • Set up the calibration lab fulfill with ISO17025 requirements.

People Management & Development

  • Manage in total 15HC (7 direct reports) located in Shanghai / Beijing / Shenzhen / Chengdu  
  • Monitor ethics compliance of team member to secure “Absolute Integrity”
  • Lead China service team 2020 competence enhancement plan
  • Coach and drive project leaders to execute internal change management projects
  • Take 3E (Educate, Examine, Exposure) approach to develop team talents 

Requirements:

  • Graduate with bachelor/master degree from instrumentation, automation or related majors. MBA degree is strongly preferred
  • More than 8 years track records on team and P&L management, experience as manager’s manager role is strongly preferred.
  • Experience on change management and lean management, such as Visual Management, 5S, etc
  • Experience on ISO17025 lab certification is strongly preferred.
  • Excellent English communications in both oral and written.
  • Excellent interpersonal and negotiation skills. Capable of dealing with technical discussion with customers.
  • Good coaching & feedback skill.
  • High energy, team player and capability of working under pressure.
  • Self-motivated, decisive, initiative, open-minded, and detail-oriented.
  • Willingness to travel domestically and internationally, including potential evening, weekend and holiday work

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