Position: Service Engineer

Line Manager: Lab Service Supervisor

Location: Shanghai/Shenzhen/Beijing/Dalian/Wuxi

Service Engineer is an important role for PMS China Service Team. This role will take care of overall after service.

Responsibilities:

After sales service

  • Analyze and solve problems associated with the installation, start-up, and operation of relatively systems, components and equipment, either in-house or on-site.  
  • Analyze and perform repair or calibration work of customer returned products according to company repair procedure or know-how on time.
  • Develop and maintain good customer relations, improve customer satisfaction.
  • Organize and perform local training courses to customers or colleagues.
  • Preparation of relevant technical documents.
  • Maintains appropriate tools and keeps on hand and as required.
  • Travels as required for the purpose of performing service activities at customer sites.
  • Update the know-how knowledge about the company’s products and improve the service to customer
  • Prepare updates and maintain accurate logs, equipment performance data, service records, parts usage documentation and diagnostic update
  • Acting as regional technical representative in assigned regional technical activities (Wuxi&Dalian).
  • Other task assigned by management.

Requirements:

  • Bachelor majoring in relevant electrical engineering.
  • At least 3 years service experience.
  • High degree of initiative and good communication skills. Capable of dealing with technical discussion with customers.
  • Good English communications in both oral and written.
  • High energy, team player and capability of working under pressure.
  • Self-motivated, initiative, open-minded, and detail-oriented.
  • Willingness to travel (including potential evening, weekend and holiday work)

Submit resume

web聊天
live chat