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Particle Measuring Systems' Service Department ensures customers have the world's best particle counters by providing calibration and repair services that ensure our instruments continue to provide accurate data over time. We know that you can not afford down time due to particle counter service, so we emphasize fast turnaround.
We offer a broad range of services designed to reduce unexpected expenses and down time including on-site calibrations, on-site personnel, service contracts, and fleet management for large system installations. Particle Measuring Systems will customize service products to fit your individual budget and equipment management needs.
World-Class Customer Service
Building on our 35 years of experience, Particle Measuring Systems employs a staff of highly trained and well-qualified technicians who are available to address your concerns quickly and efficiently. These technicians are located throughout the United States.
Our Place or Yours For most locations in the US, you can choose the convenience of sending your instrument to our state-of-the-art service center at our headquarters in Boulder, Colorado or the convenience of scheduling a technician to come onsite. We provide the flexibility to find the best solution for you.
Particle Measuring Systems uses NIST traceable standards in our calibrations. Calibrations are offered at our factory service center or at your own facility. All calibrations are completed in strict accordance with ISO guidelines. We also provide an unequalled counting efficiency test for first channel sensitivity. A NIST traceable Calibration Certificate is provided with each calibration.
Particle Measuring Systems now offers service work scheduling for our Boulder, CO facility. This program allows you to use your instrument up to a pre-arranged date prior to sending it to Boulder, CO for service. Turnaround time for annual calibrations is only one week when service work is scheduled at least four 4 weeks and up to 12 months in advance. To schedule your calibration and/or service at our headquarters, please fill out this form. To schedule onsite service/calibration or for questions, call 1-800-557-6363.
Pharmaceutical Particle Counter Calibrations with Before/After Data
Calibrations are performed every 6 or 12 months for particle counters used in pharmaceutical applications. As an extension to a standard calibration, we offer an enhanced particle counter calibration service that provides as-received instrument data. To ensure that the particle counter remains stable throughout the period between calibrations, a full analysis of the as-received state is documented. A NIST traceable calibration is then completed meeting the current GMP and FDA requirements and a certificate is issued. This valuable service allows customers to analyze the deviation in instrumentation performance over an extended time period, ensuring product performance.
At times it may be difficult for you to schedule the service of your most critical particle counters. Particle Measuring Systems understands your needs and offers business continuity and rapid service turnaround of these instruments in our Boulder Service facility. If approved by a service manager expedited service places the customer unit at the front of the service queue. Particle Measuring Systems will move an expedited unit to a technical bench and begin calibration or repair within 36 hours of receipt. The customer is provided a status update within 36 hours of receipt. Calibrations and most repairs will be completed within 84 business hours of receipt.
Anticipate an instrument audit by purchasing a calibration contract. We will perform an annual calibration either at our factory service center or at your own site.
Extended Warranty Contracts
Purchasing an extended warranty contract fixes your costs and ensures that the maintenance of your critical microcontamination monitoring equipment does not exceed your budget constraints. The contract includes an annual calibration and all parts and labor. Service is performed at our factory service center or at your site. Let us take care of your equipment, providing you years of trouble-free operation while you concentrate on your core business.